Log into your account on theGreaseShop.com by clicking "My account" on the top right. You will be asked for your log in credentials. The resulting page will display your orders. Further information is displayed when you click on the order number. If necessary you can contact us by sending an e-mail to service@thegreaseshop.

BY E-MAIL - Send order to service@thegreaseshop.com. Include full name, address, phone number (in case we need to clarify something), items, quantity, and payment information. We will reply with your invoice before charging your payment method.

BY PHONE - (Optisonics Productions) 973-458-0951. PHONE SERVICE IS LIMITED. We only take orders by phone when absolutely necessary as in the case of a service to persons who cannot use an on-line method of purchasing. For questions and information, leave a clear short message with your U.S. or Canada phone number and we will call you back to you if we do not answer on your first call.

BY SNAIL MAIL (postal) - Two ways: The best way to do this is to either complete the order on the website, printout the cart page and the customer information page, but just don't complete the purchase on-line. Inclose the pages along with a certified check or money order ONLY, and mail to Optisonics Productions, 311 South Parkway, Clifton, NJ 07014. The other way is to write it all out legibly making sure you don't omit any information we need to fill the order as this will just slow things down.

The checkout pages of this Website are SSL which is a secure protocol for data transmission to our card processing service aka. payment gateway. All card information such as number and security code are not visible to anyone except the payment gateway that handles the processing of the charge to your card. We do not see any such information.

If you see the blue “Buy with Prime” button and are an Amazon Prime member, a great shopping experience awaits! It may seem complicated, but try it and you will see how easy it works.

Buy with Prime allows Amazon Prime members to shop on theGreaseShop.com for select items and enjoy their Prime benefits—such as fast, free shipping, a seamless checkout experience, and free returns. It extends the familiar Amazon Prime shopping experience beyond Amazon.com, allowing Grease Shop customers to take advantage of Amazon’s fulfillment network for delivery, order support, and returns.

Many of the products we sell on theGreaseShop.com are also available from us on Amazon. These items are Fulfilled by Amazon (FBA) and shipped from Amazon’s warehouses using their delivery network.

While shopping on theGreaseShop.com, you’ll find many products marked with a blue “Buy with Prime” button. You can purchase these items using your Amazon Prime credentials and benefits. This button will securely redirect you to your Amazon account to complete your order. Amazon will then ship the item directly to you from our inventory stored at Amazon—often the same day—and will provide customer support and handle any returns.

If ordering a few different items, here's how that works: Currently, each “Buy with Prime” purchase is processed as a separate order through Amazon. When a customer clicks the “Buy with Prime” button on a product page, that specific item is added to a checkout process handled by Amazon (not theGreaseShop.com cart and checkout). Because of this, customers cannot combine multiple “Buy with Prime” items into a single transaction. Each item ordered through Buy with Prime will: Be checked out separately, generate its own order confirmation, and ship separately. Amazon may combine shipments automatically if the items happen to be in the same fulfillment center.

Orders shipped to New Jersey, U.S.A. locations will be charged 6.625% sales tax. Certain categories such as clothing are exempt from this tax. Tax may be charged in other jurisdictions where required by law.

Free shipping is offered automatically upon checkout for on orders of $50.00 or more in all 62 U.S. states and territories. This threshold is subject to change and the most current amount is displayed on the homepage of this store.

We usually ship within 1 to 2 days of receiving the order. Transit times are dependent on the postal service. See full details in our Shipping Policy.

Yes, we ship to most countrys worldwide. For important details, see our Shipping Policy.

We use United States Post Office (USPS) for all normal size orders worldwide as they are quick, reliable, and lowest cost.

Shipping costs are based on the current shipping rates of the carrier used for your order, USPS. Rates are based on weight and distance. There is a detailed calculation of shipping cost provided in an orange box on the checkout pages and the cart preview popup. Also see: Shipping Policy.

Shipping is entirely independent of item cost. The post office does not know or factor in the cost of the box contents. Shipping is calculated using the package weight, in some cases box size, and distance to travel. Shipping charges are based on rate tables furnished by the post office. A $1.50 comb could cost over $20 if it has to travel halfway around the world.

We accept returns. Please visit our refund policy page.

If after waiting an extra few days beyond the expected delivery date, you can contact us at service@thegreaseshop.com. You must give us your order number, name, and address so we can find your order record.

We do not resend the same order. Instead we issue a refund and you have the option to place the order again checking that you have entered the full address correctly or a different relaible address.

Many times the post office will leave a package with a neighbor or hold it at the local post office for you to claim. Housing developments often have central mail drops. Please check these alternatives before contacting us.

As far as we know, there is NO shampoo which COMPLETELY washes any petroleum or wax based product. These pomades and waxes are intended NOT to wash out easily. Degreasing shampoos can only aid in washing out these products. Several applications are often necessary. Degreasing products such as dish detergent are recommended. WE CANNOT GUARANTEE THAT ANY SHAMPOO WE SELL WILL COMPLETELY REMOVE ANY HAIR PRODUCT OR OTHER SUBSTANCE FROM YOUR HAIR. THEY ARE TO AID IN CLEANSING.